Tesla has introduced a mobile repair service to the UK, which aims to fix and maintain owners car’s without them having to set foot in a service centre.
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Using with two specially converted Model S cars – which have been equipped with a range of workshop tools – Tesla technicians will visit customers at pre-arranged times and locations to carry out repairs. The flexible service can be called out to owners’ homes or places of work.
The mobile servicing fleet initially consists of just two bespoke Model S cars but will grow over the coming months to 20 vehicles – 10 Model S cars and 10 internal combustion engined vans.
These will be available to assist all UK Tesla owners (new and old) with access to the scheme included under Tesla’s standard warranty. Work which falls outside of a customer’s warranty is done on a cost per job basis, rather than requiring a monthly subscription or annual fee.
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Tesla claims the over-the-air diagnostics it uses on its vehicles enable it to identify around 90% of issues before a technician even arrives at a customer’s car. What’s more, when a technician does arrive, owners need not be present as Tesla’s employees can remotely unlock vehicles to allow access, helping minimise any inconvenience.
However, should the owner be present, each repair vehicle is equipped with a miniature coffee machine to help keep customers refreshed while work is carried out.
In the future, Tesla drivers will be able to schedule service and repair appointments via their car’s infotainment system and there are even plans to allow motorists to record strange noises their car is making and send them to a technician to help streamline fault finding.